Overview

This document outlines the steps to enable multifactor authentication to continue accessing Seattle Aquarium resources.

Please follow the steps below to ensure that your access is not interrupted.

Seattle Aquarium IT only supports use of the Microsoft Authenticator app.

If you choose to use SMS text or phone calls, the Aquarium is not responsible for any additional carrier charges related to authentication phone calls or SMS messages.

Prerequisites

To enable multifactor authentication, you will need:

  • An Android or Apple mobile phone with access to the Internet
  • A computer with Internet access

Enable Multifactor Authentication

Because you will need to switch between the mobile device and the computer, please note the follow symbols to indicate on which device you should be performing the current steps:

Follow the steps on your mobile device

Follow the steps on your computer


 
  1. Download the Microsoft Authenticator app:
    • Apple iOS: Search for “Microsoft Authenticator” in the Apple App Store or scan this QR code with your phone camera.
       
    • Android: Search for “Microsoft Authenticator” in the Google Play Store or scan this QR code with your phone camera.
       
  2. After downloading the app, DO NOT SIGN-IN TO THE APP. You will sign-in to the authenticator app in later steps.
 
  1. In a web browser, go to https://portal.office.com.
    1. Log in with your username, which will be your Seattle Aquarium email address. It will usually be your [first name initial].[last name][email protected]. For example, John Doe's username will be [email protected].

    2. Your password will remain the same as your computer login.

    3. After logging in you will be prompted to provide additional information. Click Next to continue.

    4. For Step 1: How should we contact you?
      • Select Mobile app.
      • Select Receive notifications for verification.
    5. Click the Set up button to continue.
 
  1. Open the Microsoft Authenticator app on your mobile device.
    • Allow the app to access your camera / take pictures and record video.
    • Allow the app to send you notification. This is required for you to receive MFA sign-in alerts.
    • If this is your first time using the Authenticator app, the app will open the camera automatically to scan a QR code, otherwise,
      1) tap Add account,
      2) select Work or school account and
      3) select Scan a QR code.

  2. Scan the QR code on your computer screen. Note: If you receive a message that says "You already used this QR code to add an account", go back to the main screen in the Authenticator App. Verify that your account has already been added and proceed to the next step.
 
  1. On your computer, you should now be on the Additional security verification page. Make sure you now see a message that says your configuration was successful, and then click Next.
 
  1. The authenticator app will send a notification to your mobile device to verify the setup. On your mobile device, tap Approve.
 
  1. On your computer, add your mobile device phone number to the Step 3: In case you lose access to the mobile app field, and then click Next. We strongly suggest adding your mobile device phone number to act as a backup in case you are unable to access or use the mobile app for any reason.

  2. For Step 4: Keep using your existing applications area, you do not need to keep this code unless you use versions of Office 2016 or older. Please contact IT if you are not sure.

  3. Multifactor authentication set-up is now complete! When accessing Aquarium resources while outside of the office or not on SEAQ-Network Wi-Fi, you will need to use your mobile device and the authenticator app to verify your logins.